FREQUENTLY ASKED QUESTIONS

How do I schedule a pickup?
Confirm that you’re in the PALS service area to receive free pet pickup. Enter your zip code and pet weight in Instant Quote to receive immediate prices for your pet’s cremation.
Select the pet cremation service desired; Pet Cremation Only or Premium Service (Ashes Returned) and call PALS at 281-886-8747 to begin processing your request for service. Prior to purchase, read Terms & Conditions, Policies & Fees linked below.

If I pay online, how will I know my request is in process?
You will receive an email from the secure online ordering system within a few minutes once your purchase is approved. 

When will I be contacted to arrange a pickup time?
Your local PALS Service Provider will call you within 2 hours (during PALS operating hours) once your online payment is received. It is important that you provide a phone number where you can be reached during check-out. You can also email an alternative phone number directly to info@PetAfterLifeServices.com if you’re concerned that your primary phone number may be out of service.

When will my pet be picked up?
Your PALS Service Provider will schedule a pet pickup within 4 hours during our PALS normal operating hours.

When will my pet’s ashes be returned (Premium Service only)?
Approximately 3 – 4 business days.

How will my pet’s ashes be returned (Premium Service only)?
If you select the Premium Service with ashes returned, the return delivery is via your local courier service, UPS or USPS (for an addition fee). It is PALS option to arrange the return deliver service based on the pet’s weight and with consideration for any optional pet urns that may have been added to your purchase.

What happens with my pet’s ashes if I choose Pet Cremation Only (No Ashes Returned) service?
Your pet’s ashes will be properly disposed of at an EPA Approved Site.

Which Service is Best for Me?
If you would like a Pet Keepsake (optional Paw Print) and your pet’s ashes returned in a complimentary cedar urn, select the Premium Service. 

Are the Premium Custom Pet Urns included with the Premium Service?
No. The Pet Urns can be purchased as an add-on to your Premium Pet Cremation Service (ashes return).

What if I’m not located in one of the Select Zip Codes listed on the PALS Service Provider’s page?
You must contact a PALS Service Provider closest to your location and discuss options available. Contact PALS to confirm service and purchase instructions. Do not purchase online services until you have talked with a PALS Service Provider for complete details.

What if I need Special After-Hours Service?
You must Contact PALS to confirm service and to discuss options available. Do not purchase online services until you have talked with a PALS Service Provider for complete details.

Are Pet Euthanasia Services Available?
No. But whether you have your pet euthanized at home or at a veterinary clinic, PALS can pickup your pet on your schedule. Contact PALS to pre-arrange pickup and discuss options available.

What if I change my mind and want to cancel the service?
IMPORTANT: Since your online order automatically begins our internal processes to arrange follow-up, schedule pickup, allocate resources for pet cremation and pet urn delivery (if applicable), you must immediately notify your local PALS Service Provider of your cancellation and also the email cancellations@PetAfterLifeServices.com for refund processing.

Fees will apply for cancellations but can be mitigated with your early notification.
Please review Cancellation Policy prior to purchase: Cancellation Policy
Please review all Terms & Conditions and Fees for your selected service prior to check-out.

Terms and Conditions
Upon completion of your online purchase;
– PALS will contact pet owner within two hours (during PALS hours of operation).
– PALS will pickup your pet within four hours of our initial contact and within PALS normal hours of operations.

NOTICE: PALS reserves the right to refuse service.
Contact your local service provider if you have any questions.
Cancellations: A fee of $50 is charged for all cancellations.
Pet Cremation Service providing free pet pickup and delivery for Houston, Spring, Katy, Cypress, The Woodlands, Pasadena, Pearland, Sugar Land, Tomball, Kingwood, Clear Lake, Texas.
PALS Pet After Life Services offers Pet cremation, dog cremation, cat cremation, and other animal cremations based on pet weight for , Call for details.

We treat all pets with Care, Respect and with Dignity